All sales are final. Please review the product details, plan length, and system requirements carefully before completing your order — purchases made in error are the responsibility of the buyer and are not eligible for a refund or exchange.

This includes selecting the wrong product, plan length, or variant, and any device or system that does not meet the listed requirements. If you are unsure whether a product is right for you, contact support before ordering and we will be happy to help.

Software licenses are delivered digitally and are activated on issue. Once a license has been delivered, the purchase is considered complete and cannot be returned or exchanged.

Hardware devices that arrive faulty or damaged will be replaced at no additional cost when reported within 14 days of delivery. We may ask you to return the faulty device before the replacement ships.

Devices that are confirmed faulty after this window are assessed on a case-by-case basis.

If a license cannot be delivered or a payment does not complete as expected, contact support and we will either resolve the issue or refund the order in full.

For any order issue, reach out through the support channels listed on our Contact page with your order reference (ORD-XXXX-XXXX-XXXX) and we will get back to you quickly.